Who we are & Why we collect your data

Emerging Market Quality Trials (eMQT) uses information from our interactions with you to help achieve our goal of providing the highest quality products and services.

We respect the privacy rights of our online visitors and customers and recognise the importance of ensuring your information is safe with us. Therefore, we have set out this privacy in a way to openly explain what, why, and how we use your information, also your rights and opinions concerning our use of your data, and who we share this information with.

If you have any concerns or questions about this privacy policy, please contact us at info@emqt.org.uk and we will be happy to help.

How we collect your data

We collect your personal information when you interact with us or use our services. We also look at how visitors use our sites, to help us improve our services and optimise customer experience.

We collect information:

  • when you create an account with us or you change your account settings;
  • when you contact us directly via email, phone, post, message;
  • when you browse and use our Sites (before and after you create an account with us).

We also collect information from third party sites, such as advertising & analytics platforms, and WordPress plug in’s that we add to our site to enhance the customer experience (see more in section 8). If you would like more information on any of these sites, please email us and we will be happy to forward you their privacy statements, they are all GDPR compliant and have their own security measures, as approved by WordPress.

What information do we collect from you?

As part of our commitment to the privacy of our customers and visitors to our sites more generally, we want to be clear about the sorts of information we will collect from you.

When you visit the Sites, you are asked to provide information about yourself including your name, contact details.

We also collect information about your usage of the sites and information about you from any messages you post to the sites or when you contact us or provide us with feedback, including via email, letter, phone.

We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our sites.

We also collect technical information about your use of our services through a mobile device, for example, carrier, location data and performance data such as mobile payment methods. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us/ plug in’s (see more in section 8) automatically if you use the service through your mobile device(s) browser or otherwise.

We do not collect any sensitive information/data about you.

What do we do with your information?

We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We will have a lawful basis for processing your information: if we need to process your information in order to provide you with the service you have requested or to enter into a contract; we have your consent; we have a justifiable reason for processing your data; or we are under a legal obligation to do so.

Where we need to in order to provide you with the service you have requested or to enter into a contract, we use your information:

  • to enable us to provide you with access to the relevant parts of the sites;
  • to supply the services you have requested;
  • to enable us to collect payment from you; and
  • to contact you where necessary concerning our services, such as to resolve issues you may have with your order.

We also process your data where we have a justifiable reason for doing so— for example personalisation of our service, including processing data to make it easier and faster for you to place orders. We have listed these reasons below:

  • to improve the effectiveness and quality of service that our customers can expect from us in the future;
  • to tailor content that we or our plug in sites or advertising partners display to you, for example so that we can show you the advertising which is most relevant to you, based on characteristics determined by us;
  • to enable our customer support team to help you with any enquiries or complaints in the most efficient way possible;
  • to contact you for your views and feedback on our services and to notify you if there are any important changes or developments to the sites or our services;
  • to analyse your activity on the sites so that we can administer, support, improve and develop our business and for statistical and analytical purposes and to help us to prevent fraud;
  • to enforce our contractual terms with you and any other agreement, and for the exercise or defence of legal claims and to protect the rights of eMQT, partners, or others (including to prevent fraud); and
  • if you submit comments and feedback regarding the sites and the services, we may use such comments and feedback on the sites and in any marketing or advertising materials. We will only identify you for this purpose by your name.

We will also analyse data about your use of our services from your location data to create profiles relating to you and for you. This means that we may make certain assumptions about what you may be interested in and use this, for example, to send you more tailored marketing communications, to present you with products that we think you will prefer, or to let you know about special offers or products which we think you may be interested in. This activity is referred to as profiling. You have certain rights in relation to this type of processing. Please see ‘Your Rights’ section below for more information.

Where we are under a legal obligation to do so we may use your information to:

  • create a record of your order(s);
  • comply with any legal obligation or regulatory requirement to which we are subject.

Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@emqt.org.uk or mailing us at:

eMQT

7B Stratford Arcade, 75 High St, Stony Stratford, Milton Keynes, MK11 1AY

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

WordPress

Our store is hosted on WordPress. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through WordPress’s data storage, databases and the general WordPress application. They store your data on a secure server behind a firewall.

Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at info@emqt.org.uk

Who we share your data with

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

How long we retain your data

We will not retain your information for any longer than we think is necessary.

Information that we collect will be retained for as long as needed to fulfil the purposes outlined in the ‘Use of my information’ section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.

When determining the relevant retention periods, we will take into account factors including:

  • our contractual obligations and rights in relation to the information involved;
  • legal obligation(s) under applicable law to retain data for a certain period of time;
  • statute of limitations under applicable law(s);
  • our legitimate interests where we have carried out balancing tests (see section on ‘How we use your personal information’ above);
  • (potential) disputes; and
  • guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your information where we no longer require your information for the purposes collected.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Contact Us

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@emqt.org.uk